Frequently Asked Questions
- All prices and terms are subject to change without notice.
- The Sites may make available listings, descriptions, and images of goods and services (collectively, “Products”). Such Products are made available exclusively by third parties. We make no representations as to the completeness, accuracy, reliability, validity, or timeliness of such listings, descriptions, or images (including any features, specifications, product provenance and prices contained on the Sites). Such information and the availability of any Product are subject to change at any time without notice.
- Any changes made to an order via phone, after it has been received by Provi America Inc must be confirmed in writing via email.
- Provi America Inc assumes when artwork has been submitted for reproduction, this artwork was submitted in full compliance with the laws governing copyright, trademarks, etc. Purchasers, by placing these orders, agree not to hold Provi America Inc responsible for any damages, costs and/or expenses incurred under these laws as a consequence of our use of said artwork. The logos and designs featured on items or with relation to promotional items are to show design capabilities only. These designs are available for sale and do not imply endorsement of any products within the catalog. Logo bearing merchandise can only be obtained through the companies to which the logos or symbols belong.
- For quantities exceeding posted quantity please contact your specialist.
- Provi America Inc accepts the following credit cards: American Express, Visa, Master Card and Discover Card
- While we strive for excellence, there are times in which a customer may not find satisfaction with a product. Under these circumstances, all potential returns must be submitted for review within 7 days of receipt of merchandise.
- Returned merchandise will not be accepted without written consent from Provi America Inc.
- Provi America Inc reserves the right to request a sample before a return authorization is made.
- Unauthorized returns will not be accepted
- All cancellations must be sent in writing via email or fax.
- Once cancellation is received, Provi America Inc will acknowledge receipt of cancellation in writing via email. If cancellation confirmation is not received from Provi America Inc with 24 hours please contact your customer service representative.
- Provi America Inc will not be held responsible if no attempt is made to ensure cancellation request was received.
- There will be no cancellation charge if order is cancelled before proof is approved.
- A 50% cancellation fee will be applicable if proof has already been approved and production run has not begun.
- No cancellation will be accepted for completed production runs.
- Shipping charges will be added to the invoice.
- All small packages will ship UPS ground unless requested otherwise on purchase order.
- Shipments cannot be made a PO Box.
- C.O.D. shipments are not available.
- All standard ground parcel rates are subject to change without notice.
- Customer must advise if shipping to a residential address.
- Pmgoa will not be held responsible for delayed shipments when merchandise is given to carrier on time.
- Foreign shipments (shipments outside the continental United States): RECEIVER OF GOODS will be responsible for all taxes, duties and miscellaneous charges related to the shipment Declared value will be catalog pricing unless otherwise requested. Pmgoa is not responsible for delays in customs, ocean freight shipments or airfreight shipments beyond our immediate control.
- Email artwork to design@proviamerica.com
- Logo Placement & Sizing: Unless a specific size is indicated on your purchase order or artwork, Provi America Inc will determine the most appropriate size of your imprint. If imprint size is not indicated, we reserve the right to decorate the are most suitable for the artwork method specified.
- Acceptable File Formats: Vector art is REQUIRED; Files Accepted: AI, EPS, PDF.
- Formats Accepted: PC or MAC.
- For best readability fonts should not be smaller than 6 points.
- Ruled lines to be not less than 5 points.